Holiday Inn Boston Bunker Hill Area - Somerville

Parking available just outside Boston centre. Friendly atmosphere.

Hotel corridor smelt strongly of smoke/cigarettes.

Beautiful room w/ extremely comfortable beds

Room was not ready even though we arrived 1 hour after the check in time

The hotel is very clean and comfortable! The beds are top notch and the shuttle service was great! Free parking available at hotel is always appreciated!

A little on the expensive side.

What's to like besides nice facility and location. Front Staff played periously dumb games... and ignored my daughter & friend NUMEROUS times at check in--would not check for paperwork. Want to throw away Booked.net tie in & IHG membership, after this..just signed 2 more paid select memberships with other chains more responsive and respectful yesterday... LOTS of travel coming up in the next 6 years. My guests were told breakfast not available, unless sit down & served, nothing to go, no other options offered. Miserable starting experience with embarrassingly undertrained, could-care-less RUDE front desk clerk & manager; tried to deny adult teens with bogus tales--ignored them for an hour, said check in at 4 pm. Manager ignored nearly EVERYTHING I already set up & clearly delineated with staff day before, then decided to be nice once they knew I was not totally stupid? and IHG member, my daughter was terrified after she was initially told she was not welcome & to leave and refused to check paperwork. Clerk would not check it in back room despite going in there numerous times. I told my daugter to stay there until straightened out. Called me in tears, for an hour until fixed...Grrr....

Hmmm,brand new to rating negatively and 99.9% I give awesome reviews. DO NOT waste my time at hovels, nor waste time criticizing EVER. Absolutely stunned front desk service was so crazy until they FINALLY decided to read SOMETHING that got them in line. Manager never did call me to clarify, address his attitude or apologize or ANYTHING; I guess he figured he'd wished me away. Clerk was from my worst nightmare--told my guests to leave, never calling me or ANYTHING. I asked daughter to put clerk on phone to thank her for watching over & getting my RESPECTFUL, quiet,nondrinking guests FINALLY settled....I've been booking corporate & personal travel for over 40 years. Picked Bunker Hill area personally, as college friends lived there. SAFE. Guests called front office for recommended taxi service. Paid $10 more than return ride they picked from Fenway; the Hotel-recommended driver started to drive north to go south (I warned my guests to watch for rip-offs--meter started with almost $3.00 already on it), driver said credit card machine broken, cash only--must be related to front desk clerk. Cannot make this up.

Location environment

Everything was perfect. Clean and quite. Had a good rest during the road trip.

Room are good And clean

Gym just has few facilities

Sofa bed springs could be felt through mattress. Asked for extra blanket. Got a flimsy duvet cover instead.

No internet

Horrific price for fair to poor room standards

Pillows were awful, our second time back. We love the pool area. We used the shuttle to get to the Celtics game and our shuttle driver Rob was excellent! That was a great confinence!

The bathroom was dirty and the tub was filled with dirt. The restaurant service was horrible. They deactivated my key cards without telling me. The people were rude. Poor overall experience.

Location to family was excellent

A little noisy for a hotel. Level of room noise was high compared to other hotels.

Very clean and quiet.

Bed was comfy and the hotel staff was friendly.

The hotel dining was not so good. The breakfast buffet was bad. Poorly maintained; serving spoons with caked on food, cold food and wasn't very tasty.